❓ Frequently Asked Questions
Answers to all your questions at tb999
Deposits, withdrawals, bonuses, account verification, and support — everything you want to know before and after playing at tb999, all in one place.
tb999 is a trusted online betting and casino platform for Bangladesh. From new players to experienced members — everyone has questions. How to deposit money, casino game rules, responsible gambling advice, or the steps for account verification — on this FAQ page, we have provided simple and direct answers to the most frequently asked questions across five categories. Read, understand, and enjoy your experience at tb999 with confidence.
How to Deposit Money
The minimum deposit at tb999 is ৳500. This applies to all payment methods — whether you deposit via bKash, Nagad, Rocket, or Upay, you must send at least ৳500. Deposit requests below this amount will not be processed.
Yes, Nagad is one of the accepted payment methods at tb999. You can deposit easily using the Nagad app or USSD code via cashout or send money. You can start from a minimum of ৳500, and your balance is usually updated within a few minutes.
tb999 does not charge any additional fee on deposits. However, mobile wallet services like bKash, Nagad, Rocket, or Upay may apply a small charge according to their own transaction rules. Contact your mobile wallet operator to confirm their current charges.
tb999 currently supports four mobile wallet services: bKash, Nagad, Rocket, and Upay. These are the most popular digital payment methods in Bangladesh and are widely accessible. Rocket is essentially Dutch-Bangla Bank's mobile banking service. The minimum deposit amount is ৳500 for all methods.
In most cases, your balance is updated very quickly after the deposit request is processed. If there is any delay or your balance does not appear, save your payment slip or transaction ID and contact tb999's 24/7 live chat or reach out at [email protected].
Casino & Table Games
Roulette is a wheel-based casino game. A ball is released onto a spinning wheel, and whichever number or color slot the ball lands in is the result. Players can bet on a specific number, color (red/black), or groups of numbers. There are two main versions — European and American — where the European version has only a single zero.
Baccarat is one of the easiest games in the casino. Players bet on one of three outcomes — Player, Banker, or Tie. Whoever holds cards with a total value closest to 9 wins. Beginners can start with small bets on Banker, as it has a relatively higher chance of winning.
In a live dealer game, a real dealer broadcasts live from a studio and players participate in real time through their screen. High-definition video streaming, a chat feature, and interactive betting options together create a feel similar to a real casino — from the comfort of your home.
Yes, both Teen Patti and Andar Bahar are available at tb999. Teen Patti is a popular South Asian card game where the goal is to form the best combination of three cards. Andar Bahar is a simple card game — you just have to guess whether the matching card will appear on the Andar (inside) or Bahar (outside) side.
RTP is the theoretical percentage of total bets that a game returns to players over the long term. For example, if a game's RTP is 96%, it theoretically returns an average of ৳96 for every ৳100 wagered — but this is an average across millions of spins, not a guarantee for any single session.
Responsible Gambling
If you feel that gambling is getting out of your control, contact tb999's 24/7 live chat first — our support team can assist you in Bengali. Also talk to a family member or someone you trust. You'll find more detailed information and guidance on our responsible gambling page.
Setting your own budget is an important part of responsible gambling. Decide in advance how much you will spend daily, weekly, or monthly, and stick to that limit. For any questions or assistance, write to [email protected] or let us know via live chat.
Some common signs are: repeatedly gambling to chase losses, lying about gambling, neglecting family or work, being unable to take a break, and betting beyond your means. If you notice these signs, you should seek help promptly. More guidance is available on our responsible gambling page.
tb999 is for those aged 21 and above only. An age verification process is followed when opening an account. Those under 21 are not permitted access, and this rule is strictly enforced.
Customer Support
Yes, tb999's customer support team is available seven days a week, 24 hours a day (24/7) — always active according to Bangladesh Standard Time (BST, UTC+6). You can reach out for support at any time, whether it's a holiday or the middle of the night.
To get help faster, have some information ready in advance: your tb999 account user ID, a brief description of the issue, a transaction ID or screenshot where applicable, and the time the issue occurred. Having these details allows our team to resolve your issue much more quickly.
Absolutely. tb999's support team provides assistance in both Bengali and English. The entire service is available in Bengali with Bangladeshi players in mind — you can comfortably ask questions and receive answers in Bengali.
There are two direct ways to contact tb999. First, the site's live chat — it is instant and available 24/7. Second, email: [email protected] — write to us by email for detailed issues. Support is available in both Bengali and English through both channels.
After sending an email to [email protected], a confirmation message will arrive in your inbox. It may contain a reference number. For follow-ups, reply within the same email thread so the support team can see the full context. You can also use live chat for a faster resolution.
Account Verification
Account verification is a security process that prevents fraud and unauthorized use. It ensures that only the actual account owner is withdrawing funds. tb999 follows this policy to maintain fair play and protect all players.
Yes, this is important. The name registered on your tb999 account must exactly match the name registered on your mobile wallet (bKash, Nagad, Rocket, or Upay). If the names do not match, your withdrawal may be blocked. Provide the correct name from the very beginning.
A National ID card (NID) is the most commonly used and accepted document. A passport or driving licence may also be submitted. The document photo must be clear and complete — blurry or cropped images are not acceptable.
If your verification is rejected, don't be discouraged. First, read the reason for rejection carefully — it is usually due to a blurry image, a name mismatch, or an expired document. Fix the issue and submit new documents. If you have any doubts, ask for help via live chat or at [email protected].
Generally, once you have been successfully verified, you do not need to do it again. However, in some cases — such as a change in account details or for security-related reasons — re-verification may be requested. In that case, the support team will inform you in due time.
Still have questions? We're right here.
tb999's support team is always ready — in Bengali, 24/7. Contact us via live chat or email for any issue.