tb999's Privacy Policy

tb999 is a secure and reliable online betting and casino platform serving users in Bangladesh. We believe that your privacy is a fundamental right. This Privacy Policy explains how tb999 collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure.

Please read this policy carefully. If you have any questions, contact our support team.

tb999 may collect the following types of information to operate its services properly:

1.1 Information You Provide Directly

Information you voluntarily provide when you create an account or contact us includes:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — for users aged 21+ only)
• Address and nationality details
• Documents required for identity verification
• Payment details (bKash, Nagad, Rocket, or Upay number)

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Site access and browsing information (log data)
• Information collected through cookies and similar tracking technologies
• Transaction history and gameplay patterns

1.3 Information Received from Third Parties

We may receive a limited amount of information from identity verification services and payment processing providers, which helps ensure the security of your account.

tb999 uses collected information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To operate betting, casino games, and other platform services.
• Payment Processing: To securely complete deposit and withdrawal transactions.
• Identity Verification: To prevent fraud and confirm user age.
• Customer Support: To answer your questions and help resolve issues.
• Safety and Security: To address unauthorized access, fraud, and other security risks.
• Responsible Gaming: To identify unusual gameplay patterns and provide timely support.
• Technical Improvement: Analytics to improve the quality of platform services.
• Communications: To send promotional information (where you have given consent) and important notices.

tb999 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We share the minimum necessary information with trusted third-party service providers (such as payment processors, technology infrastructure providers, and identity verification companies). These partners may only use the information for the purposes we direct.

3.2 Legal Obligations

If complying with a legal obligation, court order, or regulatory authority directive is required, we may be compelled to provide the necessary information to the relevant authorities.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new owning entity. We will notify you in advance in such circumstances.

3.4 With Your Consent

In circumstances other than those described above, we will obtain your explicit consent before sharing information.

tb999 applies industry-standard technical and administrative measures to ensure the security of your personal information:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
• Secure Server Infrastructure: Data is stored in a secured and controlled environment.
• Access Controls: Only authorized staff can access the necessary information.
• Regular Security Reviews: Regular audits are conducted to identify potential vulnerabilities.
• Two-Factor Authentication: An additional security layer to prevent unauthorized access to your account.

tb999 uses cookies and similar technologies to improve the functionality of its platform.

5.1 Types of Cookies

• Essential Cookies: Essential for the basic operation of the platform. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help improve services by analyzing platform usage statistics.

5.2 Cookie Controls

You can change your cookie preferences in your browser settings. Please note that disabling certain cookies may reduce the functionality of the platform.

tb999 retains your personal information only for as long as necessary. When determining the retention period, we consider the following:

• Information is retained for the entire duration that your account remains active.
• After an account is closed, certain information may be kept for a specified period to fulfill legal obligations.
• Transaction records are retained for the period defined by applicable regulations.
• Once no longer needed, information is securely deleted or anonymized.

You have the following rights regarding your personal information:

7.1 Right to Access

You may request to know what information we hold about you. We will respond to verifiable requests within a reasonable time.

7.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, if legal obligations exist, it may not be possible to delete all information.

7.4 Right to Object to Processing

You may object to your information being used for marketing purposes. Following your objection, we will stop using the information for that purpose.

7.5 Right to Data Portability

You may request to receive the information you have provided in a structured, commonly used, machine-readable format.

tb999 is for users aged 21 and above only. We do not intentionally collect information from any minor. If we believe a user is under 21, we will immediately close that account and delete the associated information.

If you become aware that a minor has opened an account on our platform, please let us know at [email protected].

Our platform may contain links to third-party websites. This Privacy Policy applies only to tb999's own services. External websites have their own privacy policies and we are not responsible for them. You are advised to read the privacy policy of any third-party site before visiting it.

Our servers may be located in various countries. Your information may be processed outside of Bangladesh. For such transfers, we ensure that appropriate safeguards are in place and that your information remains protected in accordance with this Privacy Policy.

tb999 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you at your registered email address. The date of each update will be noted at the top of the page.

If you continue to use the platform after a policy change, you will be considered to have agreed to the new policy. We recommend that you review this page regularly.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — support available in Bengali and English

We will try to resolve your complaint as quickly as possible. Our support team is always available according to BST (UTC+6).